is-yahoo-corrupt-or-dumb?</a> <h3> Industrial Math </h3> <p> The web site called <a href="http://www.industrialmath.com"> Industrialmath.com </a> is owned by me and the service provider is the giant yahoo.com. Apparently, Yahoo has no trouble finding me to pay the bill on the account but they absolutely refuse to let me update the account since I don't remember what phone number (or was it e-mail) I used to start it. Yes, security is important but surely there must be something that would enable the person who pays the bill to control his account. Yahoo has told me that the only option is to stop paying, which will cause the account to be closed. Of course, then I will lose my claim to the domain name, industrialmath.com, which is a good generic name I thought of some years ago. <p> I've tried telephone and repeated e-mails which vanish into a black hole and an endless regress of webpages. (The "answer" above was as close to an actual human as I ever got.) <p> Perhaps I can embarrass Yahoo into doing something to rectify the situation. Unless they are really not aware of the net, they should find this page pretty soon and flag it for the attention of the executive in charge of customer service. An internet service provider which is too dumb to keep long time customers happy is an internet company with no future. <p> After several months with no response from Yahoo, I'd suggest it is time to sell your Yahoo stock - unless of course there are so many "yahoos" now online that Yahoo will do ok anyway. It is certainly true that incompetence hasn't hurt our favorite software giant. <p> Anyway, if you've wondered why I haven't updated industrialmath in such a long while, now you know. If yahoo is smart enough to notice their mistake and correct it, I will indicate that here. Today is Nov. 19, 2006. I will expect that, in apology, Yahoo will agree to pay my expenses from today until the day they enable me to re-access the account. After a certain period, I will give up and kill the account - but in that case, Yahoo loses any chance to show good faith. <p> BTW, that "ghost website" which I mentioned on the industrialmath site was finally terminated by the successors of clarknet after several years of its inadvertent after-life. Although I wouldn't be surprised to find that it is archived somewhere... ;-) <p> Last updated Jan. 22, 2007. <p> Back to my <a href="homepage.html"> homepage </a>.